Frequently asked questions
Booking
Do I need an account to book?
Yes, you need to sign in. You can sign up with an email or a phone number in under a minute.
How long do I have to pay after choosing a table?
The table is held for 15 minutes. If payment isn't done in time, the order is cancelled and you choose again.
Can more people join a table?
You can add up to 3 extra guests per table. Each zone shows the price per extra guest.
What do prices include?
Prices include VAT. A 10% service charge is shown in the order summary before you pay.
Payment and tickets
How can I pay?
By credit/debit card, mobile banking or PromptPay QR. You can save a card for next time under "Saved cards".
When do I get my ticket, and where is it?
As soon as payment succeeds. Your QR codes are in "My bookings": one per table.
Can I get a receipt?
Yes, from "Purchase history". It goes to the verified email on your account.
Transfers and refunds
Can a friend use my ticket?
Transfer it from the ticket page. It costs 10% of the table price, the recipient has 24 hours to accept, and transfers close 2 hours before the event.
Can I cancel a transfer?
Yes, until the recipient accepts, but the transfer fee isn't refunded.
Can I get a refund?
Request one from "Purchase history" before the event starts. We review it and reply by email. If the organizer cancels the event, you get a full refund.
On the night
Is there an age limit?
Venues serving alcohol admit only guests aged 20 or over. Bring your ID card or passport.
Can I arrive late?
Your table stays yours for the whole event, but some venues have entry times. Check the notes on the event page.