These terms apply to the tixbethere.com website, apps and related services of TIX Be There (the "Service"), operated by [company name] ("TIX", "we"). By creating an account or booking through the Service, you confirm that you have read and accept these terms.
1. What TIX does
TIX is a marketplace that brings together restaurants, pubs, bars and event organizers ("venues") so you can find and book tables or tickets in one place.
Venues are responsible for running the event, the food and drinks, the service on site and any changes to the event. TIX is responsible for booking, payment and issuing e-tickets.
2. Your account
- Booking needs an account signed in with a verified email address or a phone number verified by a one-time code.
- Keep your details accurate and your password and codes to yourself.
- Anything done through your account counts as done by you. If you think someone else is using it, change your password and tell us straight away.
- We may suspend accounts used fraudulently, against these terms or against the law.
3. Age and entry
Venues that serve alcohol admit only people aged 20 or over, as Thai law requires. Venues may check an ID card or passport and may refuse entry under their house rules, including dress codes; this is not a reason for a refund.
4. Booking and holds
- When you choose a table it is held for you for 15 minutes. If payment isn't completed in that time, the order is cancelled and the table becomes available to others.
- Each table seats the number of guests stated for its zone, plus up to 3 extra guests.
- A booking is complete once payment succeeds and you receive one e-ticket per table.
5. Prices and payment
- Prices are in Thai baht and include VAT.
- A 10% service charge on the subtotal is added and shown in the order summary before you pay.
- You can pay by credit/debit card, mobile banking or PromptPay QR through our payment provider. We never store full card numbers.
- Receipts can be emailed once your account has a verified email address.
6. E-tickets and entry
- Show the QR code from "My bookings" at the entrance. Each QR code admits once.
- Don't share pictures of your QR code: whoever uses it first gets in.
7. Transferring tickets
- Tickets transfer one table at a time to the recipient's email; several tables can go to the same person at once.
- Transfers cost 10% of the table price, which is never refunded.
- The recipient must sign in with the email that received the link and accept within 24 hours, or the transfer expires and the ticket stays with you.
- Transfers close 2 hours before the event starts. Once a transfer completes, the old QR code stops working and the recipient gets a new one.
8. Cancellations and refunds
- You can request a refund from "Purchase history" before the event starts. Each request is reviewed under the refund policy of [the venue / TIX — to be decided].
- If a venue cancels an event, you get the full table price and service charge back.
- Transfer fees are never refunded.
- Refunds go back to the original payment method within [number] business days of approval.
9. Things you may not do
- Book in order to resell above the original price.
- Use automated tools to book or to collect data from the Service.
- Forge or copy QR codes, or pretend to be someone else.
- Disrupt the Service or try to access it without permission.
10. Liability
We work to keep venue and event details accurate, but some come from the venues and can change. To the extent the law allows, TIX is not liable for what happens at a venue or for events beyond our control.
11. Changes to these terms
We may update these terms from time to time; the date at the top of this page shows the latest version. We will tell you about important changes by email or in the Service before they take effect.
12. Governing law
These terms are governed by Thai law, and Thai courts have jurisdiction over any dispute.
13. Contact us
Email pixel.logic.interactive@gmail.com